How do I file a complaint against a nursing home inNew York?
The most serious complaints and incidents require Department investigators to conduct interviews, review medical records, and other facility documentation, and perform other activities on-site at the nursing home. If an investigation determines that any of the allegations did occur, then the allegation is sustained.
The investigation will also determine whether a nursing home has failed to meet federal or state regulations. In cases where the Department of Health determines that the nursing home violated a regulation, the Department will issue a citation to the nursing home. The nursing home must then submit a plan of correction that is acceptable to the Department of Health and correct the deficient practice.
Additionally, the State Office for the Aging (SOFA) employs an ombudsman in each county of New York. An ombudsman is an advocate for residents of nursing homes and assisted living facilities. Ombudsman provide information about how to find a nursing home that is right for you or your family member and what to do to get quality care. The ombudsman can also assist you with a complaint against a nursing home. The State Office for the Aging can be reached at 1-800-342-9871.